Returns and Refunds Policy

 

1. Overview

At SecretAsianLust, we are committed to ensuring your satisfaction with our products. Due to the personal and intimate nature of our products, we have specific guidelines for returns and refunds to maintain hygiene and safety standards.

2. Return Eligibility

We only accept returns under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, you may return it for a replacement or refund. Please contact us within 7 days of receiving your order.
  • Incorrect Items: If you receive an incorrect item, we will gladly exchange it for the correct one or issue a refund. Notify us within 7 days of receiving the wrong product.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for returns or refunds:

  • Opened or used products
  • Lingerie and clothing items that have been worn or tried on
  • Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error

4. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer support at [insert contact email] with your order number and a description of the issue. Please include photos if the item is damaged or defective.
  • Receive Return Authorization: If your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back.
  • Shipping: You are responsible for paying the shipping costs for returning your item unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive your return and inspect the condition of the item, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check Your Bank Account: Refunds may take some time to process, so please check your bank account.
  • Contact Your Credit Card Company: There may be delays in the refund being posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [insert contact email].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [insert contact email].

8. Cancellations

Orders can only be canceled before they have been processed for shipping. Once your order has been shipped, it cannot be canceled.

9. Contact Information

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at [insert contact email or address].